Pierce Promise
OUR
Promise to You
The Pierce Promise began over 90 years ago when our Montana-based family business started in 1924. The Pierce Promise expresses the commitment Pierce has to taking care of customers. We understand that our society is full of warranties and promises, many of which are confusing, misunderstood, or misleading. Many other retailers and suppliers want you to deal directly with the manufacturer if there is a problem with your purchase.
The Pierce Flooring Difference
We have taken the initiative to have our customers contact us instead of the manufacturer. Pierce accepts the responsibility to care for any concerns or issues that may arise with the materials or installation we have provided. Pierce is your first point of contact! Why should buying flooring be complicated? We make it simple so that you can get back to the important things in life–like having a quiet afternoon all to yourself. One promise. One warranty. No confusing terms, no fine print, and no hassle. It's that simple.
Common
but avoidable flooring concerns
- All wood flooring products and warranties require 35%-55% humidity in your home at all times.
- No floor is “bulletproof.” All flooring products can scratch, dent, scuff, or tear if proper precaution is not taken. A few precautions that will keep your floors looking their best include floor protectors on tables and chairs, moving slides under appliances when moving, extra care and caution when moving any heavy furniture, and not allowing excess moisture to collect or be used in cleaning. Our professional project managers will cover these and many more use and care guidelines with you.
- Excessive heat and sunlight can damage flooring. Heat sources may include wood/pellet stoves, baseboard heaters not regulated correctly, and intense sunlight magnified through large glass windows and doors. These and any other heat sources need to be considered when selecting the right products for your home.
- Powerful vacuums with aggressive beater bars may damage some flooring. Vacuums with an on/off switch for the beater bar and an adjustable head are preferred. Some examples of products that may be damaged with improper vacuuming are wool carpets, ultra-soft carpets, and all hard surface floors. Our professionals will help you determine the right maintenance for your floors.
- Loop carpets, due to their construction, are susceptible to zippering or loss of rows. This can be due to causes such as pets, sliding or moving of heavy furniture and appliances, an improper vacuum, or a damaged vacuum.
- Each individual product has a specific use, care, maintenance requirements, and procedures. Our professional project managers are your best source for proper care instructions. We want your new flooring to look its best for many years to come. Proper maintenance is key to achieving this goal.
The Pierce Promise
One promise. One warranty.
01.
Simple is Better
At Pierce Flooring, our team takes great pride in bringing your home project to life. We always offer free in home measurements and design consultations.
02.
Resolution
Here at Pierce Flooring, our talented team will work with you to resolve any concerns you may have. We always strive to do what is right and fair.
03.
Satisfaction
Owner Ron Pierce expects everyone at Pierce to “treat every customer in a manner that they will do business with us for the rest of their lives."
04.
90+ Years Strong
That historic Pierce Promise has been upheld for more than 90 years, ever since our Montana-based family business started in 1924.
