Pierce Promise

Our Promise to You

The Pierce Promise began over 90 years ago when our Montana-based family business started in 1924. The Pierce Promise expresses the commitment Pierce has to taking care of customers. We understand that our society is full of warranties and promises, many of which are confusing, misunderstood, or misleading. Many other retailers and suppliers want you to deal directly with the manufacturer if there is a problem with your purchase.

The Pierce Flooring Difference

We have taken the initiative to have our customers contact us instead of the manufacturer. Pierce accepts the responsibility to care for any concerns or issues that may arise with the materials or installation we have provided. Pierce is your first point of contact! Why should buying flooring be complicated? We make it simple so that you can get back to the important things in life–like having a quiet afternoon all to yourself.

One promise. One warranty. No confusing terms, no fine print, and no hassle. It’s that simple.

Common Avoidable Flooring Problems

Maintain proper humidity (35–55%) to protect all wood flooring and keep warranties valid.

No floor is bulletproof—prevent scratches, dents, scuffs, and tears with floor protectors, moving slides under appliances, careful handling of heavy furniture, and avoiding excess moisture when cleaning.

Prevent heat and sun damage by regulating stoves, baseboard heaters, and protecting floors from intense sunlight through large windows and doors.

Use the right vacuum—choose one with an adjustable head and beater bar on/off switch to avoid damage to wool carpets, ultra-soft carpets, and hard surface floors.

Protect loop carpets from zippering or row loss by controlling pet activity, using proper furniture-moving techniques, and ensuring your vacuum is in good condition.

Follow product-specific care—our professional project managers will provide tailored maintenance tips to keep your floors looking their best for years.

The Pierce Promise

One Promise. One Warranty.

Our mission is to be the leader in our industry through our tradition of honesty and fairness to customers, employees, and business partners. Everything from our free in-home measurements performed by our knowledgeable flooring and cabinet specialists, to our experienced and professional installation teams.

Simple is Better

At Pierce Flooring, our team takes great pride in bringing your home project to life. We always offer free in home measurements and design consultations.

Resolution

Here at Pierce Flooring, our talented team will work with you to resolve any concerns you may have. We always strive to do what is right and fair.

Satisfaction

Owner Ron Pierce expects everyone at Pierce to “treat every customer in a manner that they will do business with us for the rest of their lives.”

Over 100 Years in Business

That historic Pierce Promise has been upheld for over 100 years, ever since our Montana-based family business started in 1924.